How can I contact Ravnn?

You can email us at info@weareravnn.com, where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. All requests made after this time will be denied. Your order can still be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express (AMEX).

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders Monday through Friday. Orders are processed within 1–3 business days from the order date and shipped the next business day after processing.

Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take approximately 1–2 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after it has been shipped, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our site are tax-free and listed in US Dollars. This means you may be responsible for paying duties and taxes once you receive your order.

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination. These charges are determined by your local customs office.

Payment of these charges and taxes is your responsibility and will not be covered by Ravnn. We are not responsible for delays caused by the customs department in your country.

For further details regarding potential charges, please contact your local customs office.

How do I return an item?

Please contact us at info@weareravnn.com for assistance with your return.

What if the item(s) I received are defective, incorrect, or damaged?

Please contact us if you have received merchandise that is incorrect, missing, damaged, and/or defective.

Please include your order number, photographs of the item(s), and any other relevant information when contacting us after receiving your package.

We will do our very best to resolve your case as quickly as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7–10 business days of receipt of the returned item or cancellation request.

Please contact your card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received your refund yet, please contact your bank or credit card company, as it may take additional time for the refund to appear in your account.